![]() ![]() Some of these features, such as basic video calling, are indeed also available in consumer Skype. We’re focusing on key capabilities for business users: ![]() Skype for Business, of course, offers many more features than we list here. Let’s take a look at what Skype for Business does well before we examine what it doesn’t do. That said, there are still significant limitations to Microsoft’s offerings. third-party control over call transferring), and also includes business features such as web conferencing). Skype for Business integrates with the Cloud PBX offering to provide phone system features that aren’t available in the consumer Skype client (e.g. Skype for Business at small businesses is still lagging behind adoption of the free, consumer version of Skype, but the landscape will undoubtedly change as Microsoft beefs up its telephony offerings.įor instance, Skype for Business is now included in Office 365 subscriptions, which makes it a compelling value proposition for businesses that have already invested in Office 365.Īdditionally, Microsoft is entering the cloud phone system market by including its own business phone system, known as Skype for Business Cloud PBX, in some Office 365 plans. Microsoft still supports Lync, and many organizations are still using it, as the results of our survey of small business owners and managers about Skype for Business adoption show:Īdoption of Skype for Business vs. However, Microsoft only provided the UC client (Lync) in these deployments, rather than the UC system itself, which had to be purchased from third-party vendors. In many deployments, Lync serves as the end user client for a unified communications (UC) system. ![]() Lync was already many businesses’ go-to solution for IM and ad hoc voice/video conferencing, thanks to its strong integration with Microsoft’s Office 365 productivity software. Skype for Business, however, isn’t just a video calling solution, but a rebranding of Microsoft’s Lync client, which has been primarily used for instant messaging and presence, despite also offering video calling and conferencing features comparable to Skype. Most consumers are familiar with Skype as a video calling app. What Are the Benefits Skype Offers for Business Communications? Pros and Cons of Microsoft’s PBX Offerings What Are the Major Features Offered With Skype for Business? (Click on a link below to jump directly to that section.) We also surveyed owners and managers at small businesses about how they’re currently using Skype, so you can evaluate different approaches. We interviewed Microsoft partners and other players in the unified communications industry about the scope of Microsoft’s offering to help you decide whether or not to integrate Skype for Business with your business’s communications platform. Skype for Business sports advanced functionality for the workplace such as routing of voice calls and web conferencing. Now, Microsoft is making an aggressive push to corner the market not just for video conferencing, but also for business phone systems. There are countless options out there for video conferencing, but one app towers above the rest in popularity: Microsoft Skype. ![]()
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